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The AI Answering Service Vetting Checklist
12 questions to ask any AI receptionist service before you sign up — including the ones most services hope you won't ask.
- Do you charge per minute, per call, or a flat fee?
- What happens when I go over my plan limit?
- How do I cancel — and do I get charged after I cancel?
- Does the AI detect when a caller is frustrated?
- How does human handoff work, and who controls when it triggers?
- Can I see transcripts of every call?
- Does it integrate with my calendar for appointment booking?
- What happens to my calls outside business hours?
- How long does setup take, and do I need a developer?
- Is your pricing on your website before I sign up?
- What happens to my data if I cancel?
- Who do I contact if something goes wrong?
Why we made this: We read 500 one-star reviews of AI receptionists before building Sonvelo. Most complaints came down to questions buyers didn't know to ask before signing up. This checklist fixes that.
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How Sonvelo answers this checklist: Flat fee ($99/mo). Self-serve cancellation. No per-minute charges. 30-day free trial with no credit card. Try it free →